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How tech and automation are streamlining the order pickup experience at restaurants

Mike Wills, CEO of Apex Order Pickup Solutions, talks with Nation’s Restaurant News about how technology and automation can not only improve the pickup experience for both customers and third-party delivery providers, but also unlock “trapped efficiencies” in the back-of-the-house and free up employees to focus on more hospitality-driven tasks.

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Mike Wills
Chief Executive Officer, Apex Order Pickup Solutions

Mike Wills is CEO of Apex Order Pickup Solutions, the world’s leading provider of self-serve automation solutions for a wide range of applications in the foodservice, retail and b-to-b markets. Wills joined Apex in 2016 following a career of more than three decades in the Enterprise Mobility industry, where he held leadership and officer positions with organizations including Motorola, Zebra, Intermec, Avery Dennison and Honeywell.

Amanda Venezia_NxtGen sq
Amanda Venezia
Co-Founder, CFO, NxtGen Network

A restaurant and hospitality professional for over 15 years, Amanda is currently in her 10th year rocking school lunches as a director in New Hampshire. A wife, mom and Vlogger, Amanda shares her passion for school nutrition by speaking at national conferences and training industry professionals. She’s skilled in front of the house and business operations—but don’t discount her proficiency and creativity in the kitchen! Amanda has won awards including FoodService Director Magazine’s 2019 Rising Star and 2020 New Hampshire’s Top 40 Under Forty.

Apex Order Pickup Solutions helps you make order pickup fast, efficient and fun. Apex is a leading global provider of self-serve automated pickup solutions for use in foodservice, retail and b-to-b ecommerce, including the OrderHQ™ Smart Food Locker. Our Apex Heated Pickup Station was a recipient of the 2019 Kitchen Innovations Award from the National Restaurant Association. Apex contactless order pickup solutions are in use in over 5,000 restaurant, foodservice and retail locations globally. Apex is headquartered in Mason, Ohio, USA.